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Get Free Shipping on Over 1,000,000 Products!
Look for the Free Shipping logo to enjoy Free Shipping on over 99.9% of the items offered throughout the store. Free standard ground shipping is available for online orders on qualifying products that are shipped to a single U.S. address. We only ship to the lower 48 U.S. contiguous states. Special deliveries, air freight, lift-gate trucks, or any other incremental service beyond standard ground shipping does not qualify for free shipping. Mirrors, Lockers, Toilet Partitions, Portable Sinks, some Special Orders, Oversized Items, and some Cleaning & Paper products do not qualify for free shipping. Please contact us for more details.
SHIPPING & RETURNS POLICY
Sustainable Supply is committed to customer satisfaction, so please review our shipping and return policy carefully. We want to make your online shopping experience as easy as possible so you'll continue to choose us for your building and maintenance supplies. To keep prices as low as possible, we ship many products directly to you from the manufacturer. Therefore, we have to adhere to our vendors' return policies and procedures.
Inspect Your Shipment
Please inspect your order immediately after receiving it and carefully check for damages and order accuracy. Please report any discrepancies or damages within 24 hours. On some occasions, you may receive separate shipments if products were ordered from multiple manufacturers. If your product(s) are damaged in shipment -- DO NOT ACCEPT IT. Please refuse the shipment from the carrier. We will arrange to have replacement material shipped out to you at no cost. If you have accepted a delivery that has concealed damage, you must call us within 24 hours of receipt of the material. All damaged materials must be held for inspection by the carrier. The customer is responsible for all freight claims resulting from damage in transit if they accept the material from the carrier without noting such on the freight bill. Title and Loss risk are passed to the Buyer at the time of shipment.
To quickly process your return, please email us at email@example.com. Please provide your order # and the details about why you are returning the product (damage, order error, etc.). One of our Customer Service Associates will then provide you with a return authorization number. This return authorization number (RA#) must be written clearly on the return address label or the label supplied on the packing slip. Return authorization requests should be made within 30 days of the order date. We are unable to accept returns without a pre-approved return authorization number (RA#).
NOTE: All items must be returned in the manufacturer’s original box with all instructions, hardware accessories, etc. Item(s) MUST be in resalable condition and unused. Please DO NOT write the return authorization number or addresses on the manufacturer’s box. That makes the item non-resalable and credit will not be issued.
While most of our products are returnable (restocking fees up to 25% may apply), our custom products, special orders, and hygiene-based products are non-returnable. Non-returnable products may include, but aren’t limited to, Hand Soaps, Hand Sanitizers, Disinfectants, Disposable Cutlery, Food Prep Supplies, Carry-Out Disposables, Water, Paper Products, Sanitary Products, Hygiene Products, some First Aid Products, Washfountains, Express Lavatories, Frequency Lavatories, Lockers, Toilet Partitions, Mirrors, and/or any item that requires the selection of an "option” or large volume quotes. For your protection, we will confirm all custom orders with you within 24 hours of your order placement. After we confirm your selections, we will bill your credit card.
Returns are broken down into two categories. Damaged Goods/Company Error/Manufacturer's Defect and Customer Error/Order Cancellation. You must obtain a return authorization number (RA#) for any of the return categories.
Damaged Goods/Company Error/Manufacturer's Defect
Returns will not be accepted after 10 days. Orders returned within 10 days will be credited 100% of the invoiced amount, minus freight. If your order was shipped via UPS/FedEx, Sustainable Supply will contact them for pick-up. The carrier will arrive within 5 business days to pick up the order. The pickup tag will have all of the return address information. Do not attempt to give the return package to your regular UPS/FedEx driver. If your order was shipped by freight carrier, we will schedule a truck to pick up the item/s. The carrier will arrive within 5 to 7 business days to pick up the order. The customer is responsible for the acceptable repackaging of all returns.
Returns will not be accepted after 30 days. A restocking fee of 25% may be applied to all returns that are a result of customer error, order cancellation, or if a customer no longer wants a product. The original shipping costs will not be refunded. Custom configured, special order, and hygiene based products are non-returnable. The customer will be responsible for all return shipping fees, packaging, and processing costs. Orders returned within 30 days will be credited with the invoice amount LESS the original shipping costs and associated fees. The customer is responsible for the acceptable repackaging of all returns. SustainableSupply.com will not be responsible for return shipments lost or damaged that are returned by customers.
Shipping & Lead Times
Product availability listed on the site is the typical amount of days it takes to ship your product from the factory. Most of our products ship out within 5 business days, however, please allow additional days for transit time. Shipping charges calculated at checkout reflect standard ground shipping charges. Orders requiring special handling and lift gate services will be charged an additional delivery fee prior to shipment.